The Sutton ADU Orange County Guarantee
When we hand you a finished ADU, we’re not done. The Sutton ADU Orange County guarantee is one full year of written protection on every inch of our workmanship, from the foundation to the last piece of trim. If something fails because of how we built it, we fix it at no charge, no haggling, no fine print. That promise is stamped on your project paperwork before we ever swing a hammer. Miles Hartwell built this company in 2006 on a simple idea: if we wouldn’t put it in writing, we won’t put it in your backyard.
What’s Covered
- Workmanship for one full year. The 365-Day Done Right Promise covers defects in workmanship for one full calendar year from project completion. If a door binds, a joint separates, or a finish fails because of how we built it, we make it right at no charge.
- Written price before work starts. Every Sutton ADU Orange County project gets a written price before any work begins. No surprise invoices, no scope creep passed silently to the bill. The number you approve is the number you pay.
- Free second visit if something fails. If a repair or element of the build doesn’t hold up, we come back. No haggling, no fee. You tell us what’s wrong, and we schedule the visit.
- Background-checked, photo-badged crew. Every technician who steps onto your Orange County property is background-checked, identity-verified, uniformed, and photo-badged. Their name and photo are sent to you before arrival, so you know exactly who’s at your door.
- Clean site, honest process. We treat your lot like it’s still yours, because it is. We keep the site orderly during the build and clean up after ourselves when the work is done.
- Straight guidance on ADU product lines. We work with Abodu, Cover, Dvele, Mighty Buildings, Boxabl, and Plant Prefab, plus James Hardie exterior systems. If a product line doesn’t fit your lot or budget, we’ll tell you before you’ve spent a dime.
Our Satisfaction Promise
Here’s how it works if you’re not satisfied with any element of our work. You call us. A real person answers, day or night. You tell us what’s wrong. We schedule a return visit, and that second visit costs you nothing, because if something didn’t hold up, that’s on us. We send the same vetted, photo-badged crew standards every time, and we fix what needs fixing under the 365-Day Done Right Promise. If the issue falls outside the workmanship guarantee, we’ll still tell you exactly what it will cost in writing before any repair work starts. No pressure, no upsell, no vague hand-waving. Miles Hartwell has been at this since 2006, and the reason the guarantee is written is simple: a verbal promise is easy to break. A written one is easy to keep.
Licensed & Insured Backing
The paper on the wall matters. Sutton ADU Orange County operates licensed and insured, and while we won’t recite a license number like it’s a membership card, the credential is real, current, and available to any homeowner who asks. Insurance is the unglamorous part of the build, right up until it matters, if a worker is hurt on your property or something unexpected happens, you don’t want to be the one holding the bill. Our coverage protects you, our crew, and the project itself. When you add that to a written price and a named, year-long guarantee, that’s what we call the Threshold Standard. It’s not a slogan. It’s the system that gets your ADU built right, and it’s been the backbone of our work in Orange County since 2006.
Why the Guarantee Is Written, Not Spoken
Talk is cheap, and in construction, talk is everywhere. Every contractor says they stand behind their work. Very few put it in writing, and fewer still put a specific clock on it. The 365-Day Done Right Promise isn’t a vague assurance. It’s a named, written guarantee covering the workmanship on your ADU, home addition, or room addition for one full calendar year from the day we finish. If it isn’t right, Sutton ADU Orange County makes it right. That sentence is on your project paperwork. If a contractor won’t write down what they’re promising, ask yourself why.
What the Guarantee Does Not Cover
We’re straight about the edges, too. The 365-Day Done Right Promise covers our workmanship, not normal wear and tear, not damage from weather events or homeowner modifications, and not product warranties handled by manufacturers. Those manufacturer warranties sit on top of ours and have their own terms, which we’ll walk you through for whatever system you choose, whether that’s a James Hardie exterior or a prefab unit from Abodu or Dvele. If you’re ever unsure whether something falls under our guarantee or a manufacturer’s, call us. We’ll tell you honestly. That’s how the whole thing works.
Questions Homeowners Ask About Our Guarantee
How long does the workmanship guarantee last?
The 365-Day Done Right Promise covers defects in workmanship for one full calendar year from project completion. If something fails because of how we built it, we fix it at no charge. Call (350) 209-9049 if you have a warranty question, and we’ll sort it out.
Will the price change once work starts?
No. Every Sutton ADU Orange County project receives a written price before any work begins. If something changes on your end, like a different finish or an added room, we write a new price and get your approval first. No silent change orders, no surprise invoices. Call (350) 209-9049 for a free estimate on your ADU project, and you’ll see the number in writing before you commit.
Do you pull permits and handle inspections?
Yes. Permitting in Orange County has its own rhythm, and the city plan checkers don’t move any faster for anyone. We handle the permit application, the plan check process, and the inspections as part of the build. If you want to know what that looks like for your specific city and lot, call (350) 209-9049 and we’ll walk you through it.
What if something fails after the one-year mark?
Call us anyway. We’re not going to hide behind a calendar. If it’s a manufacturer defect, we’ll help you navigate that warranty. If it’s a workmanship issue we should have caught, we’ll talk about it honestly and come up with a fair fix. A phone call costs you nothing. Call (350) 209-9049 and ask for Miles, and we’ll take it from there.
Talk to Us About Your ADU Project
A guarantee only means something if the company behind it is still around when you need to use it. Sutton ADU Orange County has been building in Orange County since 2006, and we answer the phone when you call. If you’re thinking about a detached ADU, a home addition, or a room addition, start with a free estimate. You’ll get a written price, straight answers about what fits your lot and budget, and a guarantee you can hold in your hand. Call (350) 209-9049 to schedule yours.
Written by Miles Hartwell, Owner at Sutton ADU Orange County, serving Orange County since 2006.
